Frequently Asked Questions (FAQ)

Welcome to the CampusCarat FAQ page! Below, you'll find answers to common questions about our products, services, and policies. If you don't find the information you're looking for, feel free to contact us.

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General Questions

Q: What is CampusCarat?

A: CampusCarat specializes in creating high-quality, custom rings and necklaces for all occasions, including graduation, personal milestones, and more.

Q: How can I contact CampusCarat?

A: You can reach us via email at support@campuscarat.com or by phone at +90 555 123 4567.

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Orders and Customization

Q: Can I customize my ring or necklace?

A: Yes! We offer extensive customization options, including engravings, gemstones, and designs tailored to your preferences.

Q: How do I place an order?

A: Browse our website, select your desired product, customize it, and complete your purchase through our secure checkout system.

Q: Can I cancel or modify my order after placing it?

A: Custom orders cannot be canceled or modified once production begins. Please contact us immediately if you need assistance.

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Shipping and Delivery

Q: What are your shipping options?

A: We offer standard and express shipping options. Delivery times and costs will vary depending on your location.

Q: Do you ship internationally?

A: Yes, we ship worldwide. Please note that customs duties and taxes are the responsibility of the customer.

Q: How can I track my order?

A: Once your order is shipped, we will provide you with a tracking number via email.

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Returns and Refunds

Q: Can I return a custom product?

A: Custom products are non-returnable and non-refundable unless they arrive damaged or defective.

Q: What should I do if my product arrives damaged?

A: Please contact us within 14 days of receiving the item with photos and a description of the issue. We will assist you in resolving the matter.

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Warranty

Q: Does CampusCarat offer a warranty?

A: Yes, all our products come with a 1-year limited warranty covering manufacturing defects. For more details, visit our [Warranty Information](#).

Q: Can I get my product repaired outside the warranty period?

A: Yes, we offer affordable repair services. Please contact us for a quote.

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Product Care

Q: How should I care for my jewelry?

A: To maintain your jewelry's brilliance:

• Avoid exposing it to harsh chemicals or excessive moisture.

• Clean it regularly with a soft cloth.

• Store it in a jewelry box when not in use.

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Other Questions

Q: Do you offer gift wrapping?

A: Yes, we provide premium gift wrapping for an additional fee during checkout.

Q: Can I request a custom design not listed on your website?

A: Absolutely! Contact us with your idea, and our team will work with you to bring it to life.

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If you have any other questions or concerns, don’t hesitate to get in touch with us. We’re here to help!